1. Satisfaction Guarantee

At Ever Ready Meals Limited, we strive to deliver the freshest, highest-quality meals to your doorstep. If you’re not satisfied with your order for any reason, please contact us, and we’ll do our best to make it right.

2. Eligibility for Returns/Refunds

Due to the perishable nature of our products, we are unable to accept returns. However, you may be eligible for a refund or replacement under the following conditions:

• Damaged or Spoiled Items: If your meal package arrives damaged or the contents are spoiled due to shipping delays or mishandling, please notify us within 24 hours of delivery. We’ll require a photo of the damaged product and proof of purchase to know if you are eligible for a refund or replacement.
• Incorrect Orders: If you receive an incorrect item or your order is incomplete, contact us within 24 hours. We will correct the mistake by either sending the missing or correct item, or issuing a partial refund.

3. Time Frame for Refunds

To ensure the freshness and quality of our meals, all refund requests must be made within 24 hours of receiving your delivery. Refunds made beyond this time frame will not be processed.

4. How to Request a Refund or Replacement

To request a refund or replacement:

• Contact our customer support team at info@ermeals.co.uk
• Provide your order number, details of the issue, and a photo if applicable (for damaged or spoiled items).
• We will review your request and respond within 1–2 business days.

5. Refund Process

If your refund request is approved, it will be processed within 3–5 business days. Refunds will be issued to the original payment method used during checkout. Depending on your bank, it may take additional time for the refund to appear on your account.

6. Non-Refundable Situations

Unfortunately, we cannot offer refunds or replacements under the following conditions:

• Late Notification: If more than 24 hours have passed since you received your order.
• Customer Error: Incorrect meal choices or addresses provided at checkout.
• Preference Changes: If you simply changed your mind or no longer want the meals you ordered after delivery.
• Improper Storage: If meals were not stored according to the instructions provided (e.g., failure to refrigerate meals upon arrival).

7. Order Cancellations

You can cancel or modify your order up to 24 hours before the selected delivery date. Simply contact our customer service team, and they will assist you with any changes or cancellations. Orders cannot be canceled once they have been shipped.

8. Shipping Issues

We work closely with DHL to ensure timely deliveries, but sometimes delays may occur. If your meal is delayed and arrives in an unsatisfactory condition due to shipping issues, please reach out to us for a refund or replacement.

10. Contact Us

If you have any questions about our return or refund policy, please contact us at:

• Email: info@ermeals.co.uk

We’re here to help and ensure that you have a great experience with our meals!