FAQs

Our Journey

Frequently Asked Questions

General

No, we don’t exclusively sell online; we also have products available in stores such as Bolton, Manchester, and Liverpool.

You can contact us through Chat (WhatsApp) or exclusively via email.

We prioritize the protection of your personal information, including your phone number, email address, and name, in compliance with GDPR regulations. Your information is solely utilized for processing your order and ensuring its delivery. We do not use it for any other purpose.

We list all ingredients for each meal on the product page and on the packaging. If you have specific food allergies, please review these details carefully before ordering.

Yes! All of our meals are designed for quick and easy preparation. Simply microwave for the recommended time on the packaging, and enjoy a delicious, fresh meal in 5 minutes.

Our meals are inspired by authentic recipes and ingredients from Africa, ensuring a rich and flavorful culinary experience.

Payments & Shipping

We currently ship to most areas within United Kingdom. If outside UK, please enter your delivery address at checkout to confirm if we deliver to your location.
Yes, all payment methods are secure.
Yes, we accept a variety of card types, including MasterCard, Verve, Visa, and others. You can choose from multiple payment options for your convenience during checkout.
Our meals are specially packaged to ensure they arrive fresh and intact. Each meal is first wrapped in bubble wrap and placed between two layers of ice. We then wrap it in thermal insulated material to maintain the ideal temperature. Finally, everything is securely placed in a padded box, which helps keep the coolness in and heat out, preserving the meal’s quality while preventing damage during transit.
No, not all our foods are delivered frozen. For example, when you order Jollof rice, we cook it the same day and ensure it arrives cool, not frozen. This made-to-order approach applies to other dishes, like our fish, as well, ensuring you receive fresh and delicious meals.
Yes, you will receive a tracking number from DHL as soon as your order is dispatched. You can use this to monitor your delivery status and estimated arrival time.
Upon delivery, place your meals in the refrigerator as soon as possible. When you’re ready to eat, just pop them in the microwave for a few minutes, following the instructions on the package.
DHL typically delivers between 9 AM and 6 PM on weekdays. You’ll receive a tracking number and estimated delivery window via email or SMS once your order is dispatched.
If you need to change your delivery address, please contact our customer service team as soon as possible. We’ll do our best to update the address with DHL before the package is shipped.
We work closely with DHL to ensure timely delivery. If there are any delays, you will be notified immediately. If your meal arrives late and is no longer fresh, please contact us for a resolution.
Yes, at checkout, you can select the most convenient delivery date for you. We’ll do our best to ensure your meals arrive the following day via DHL.

Processing & Packaging

Meals should be stored in the refrigerator as soon as they arrive. If you’re unable to consume them within 5 days, some meals can be frozen for later use. Be sure to check the packaging for freezing instructions.

We list all ingredients for each meal on the product page and on the packaging. If you have specific food allergies, please review these details carefully before ordering.

Upon delivery, place your meals in the refrigerator as soon as possible. When you’re ready to eat, just pop them in the microwave for a few minutes, following the instructions on the package.

We use bubble wraps, thermal insulated, eco-friendly packaging along with ice packs to maintain the freshness of your meals during transit. This ensures that they remain at the correct temperature until they reach your door.

Our ingredient are freshly sourced and the meals are made on order

We offer a variety of meal options to cater to different dietary needs, including vegetarian, gluten-free, and low-carb meals. Please check the product descriptions for more details on each meal’s ingredients.

Our meals are portioned for individual servings, designed to provide a balanced meal with the right amount nutrients. Serving sizes vary depending on the dish, but each meal is designed to be filling and satisfying.

While our meals are optimized for microwave heating, you can also reheat them in an oven or stovetop. Just transfer the contents to an oven-safe dish or pan, and heat at low to medium temperature until warmed through.